ACCEPTABLE
PAYMENT OPTIONS:
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1. |
checks drawn on U.S. banks (allow 10 days for check
to clear, |
2. |
money
orders or certified check |
3. |
credit
cards (MasterCard, Visa, Discover), |
4. |
COD
(cash or money order only, + $7).
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**NOTE:
Because of rules imposed by our credit card processor,
we no longer can accept charges to credit cards
from holders outside of the United States. If you
do not live in the USA, payments will be limited
to international money orders or bank check.
Please call or
email
for shipping charges to your country if you are
paying by money order or bank draft.
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All
prices are in U.S. Dollars. (Add $7 for COD orders.)
Additional charges may apply for ring sizing or other adjustments
on one-of-a-kind items.
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All
jewelry is GUARANTEED to be free from defects in craftsmanship
and materials on delivery. Should the jewelry fail,
and examination reveals it was due to negligence on our
part we will repair or replace the item at no additional
cost or, if preferred, give a full refund.
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Any
non commissioned item may be returned for REFUND, CREDIT
or EXCHANGE within 7 days of date received as long as the
item is in its original, unused condition, with no missing,
broken, or exchanged stones and the finish of both metal
and stone(s) is unscratched and unmarred. Call
before returning the item to obtain a return authorization
number, otherwise the package cannot be accepted.
Original shipping charges and credit card fees (if any)
are not refundable on returns (unless the item was damaged
in shipment or due to our negligence).
Custom/commission orders are subject to different return
privileges which will be fully disclosed and discussed during
the custom/commission order process. See Custom
Order Process.
Any standard item that is customized (ring sizing, adding
stones, etc.) is not returnable for refund (unless it arrives
damaged), but may be returned for full credit or exchange.
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All
items that are in stock will be shipped within one (1) to
five (5) days of payment confirmation. If an
item is no longer in stock, due to a previous sale, the
customer will be notified within one business day by email.
Options for ordering a similar item will be included in
this email notice and an alternative time frame will be
suggested.
Custom/commission orders are usually delivered between one
to four weeks of order. A firm estimate of delivery
will be made at time of order.
All jewelry will be shipped USPS Express Mail (normally
for next day delivery) by the U.S. Postal Service.
(We have found this to be the safest and most secure form
of transit for jewelry and gemstones.) If requested, alternate
arrangements may be made for shipping by Federal Express
or United Parcel Service, (additional charges may
apply).
If purchase is made with a credit card, shipment will be
made only to the billing address on the card, we do not
ship to P.O. Boxes, APOs or FPOs. Should you require
shipment to an alternative address for a gift or other reason,
please call or email
for alternative solutions.
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SHIPPING
/
INSURANCE
FEES:
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ORDER
VALUE:
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SHIPPING
COST:
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$50.00 - $500.00
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$13.00
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$500.01
& up
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Up
to 1/2 lb. $13.00 + additional insurance fee.
Over 1/2 lb., up to 2 lb. $16.50 + additional
insurance fee.
Orders above $1000 and/or above 2 lbs. will be
individually calculated. An email will
be sent requesting approval of total shipping/insurance
fees before charging your credit card.
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COD
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Add
$7.00 to the above fees.
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These
fees are based on the total amount of your
order.
If your total order exceeds $500.00 , shipping
and insurance fees will be individually calculated
based on the total order amount and you will receive
an email requesting approval of these total charges
before your credit card is charged.
If
purchase is made with a credit card, shipment
will be made only to the billing address on the
card. Should you require shipment to an
alternative address for a gift or other reason,
please call
or email
for alternative solutions.
If you are ordering from a country other than
the United States, we will calculate the shipping
and insurance based on applicable costs to ship
to your country and a confirming email will be
sent for your approval prior to shipment. Any
applicable import fees are the customer's sole
responsibility.
Please see**NOTE
above about credit card orders from outside the
United States.)
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